Terms of Service
These Terms of Service ("Terms") govern your purchase and use of Convertessa (the "Software"), a native macOS file-conversion application. By completing a purchase or using the Software you ("Buyer", "you") agree to these Terms.
1. Parties and Seller Identification
Seller: Individual Entrepreneur DALER AZIMOV ("Seller", "we", "us", "our")
Registered in Georgia under the LEPL National Agency of Public Registry.
Identification number: 305750979
Registered address: Georgia, Tbilisi, Saburtalo district, Bakhtrioni street, N 22, apartment N75
Contact email: support@convertessa.app
Phone: +992 88 000 1024
2. Payment Processor / Merchant of Record
When purchasing through Paddle (current processor):
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payment collection, invoicing, VAT/tax remittance, and is your primary point of contact for billing and refund requests. Your payment agreement is with Paddle, subject to Paddle's Buyer Terms.
3. Product Description, Price, and Updates
Convertessa is a native macOS application that converts files between formats using open-source engines installed on your device (such as ffmpeg, libvips, pandoc, LibreOffice, and Calibre). All conversion processing takes place locally on your device; the application does not upload your files to any server.
The purchase price is USD 19.00, a one-time payment. There is no subscription and no recurring charge.
Future format updates to the Software (including support for new file formats) are included at no additional cost for the lifetime of your license.
Discretionary discounts (for students, qualifying non-profit use, or other circumstances) may be available on request at support@convertessa.app. No discount is guaranteed; each request is considered individually.
4. License Grant
Upon completing your purchase and activating your license token, we grant you a non-exclusive, non-transferable, personal, perpetual license to install and use Convertessa subject to these Terms.
Scope:
- Per-buyer: the license belongs to the individual purchaser and may not be shared, resold, sublicensed, or transferred to another person.
- Unlimited personal Macs: you may activate and use the license on any number of Mac computers that you personally own or use.
- Perpetual: the license does not expire, subject to Section 12 (Termination).
This license does not grant access to the Software's source code, trademarks, or any other intellectual property of the Seller beyond what is necessary to use the Software as described.
5. Delivery
After your payment is confirmed by the payment processor, you will receive an email to the address you provided at checkout. The email is sent from hello@convertessa.app and contains:
- a download link for the Convertessa application (
.dmgfile); and - your license token, required to activate the Software on your Mac.
Delivery is electronic and typically occurs within minutes of payment confirmation. If you do not receive the email within 30 minutes, check your spam/junk folder or contact support@convertessa.app with your order reference.
6. Refund Policy — 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee. If you are not satisfied with Convertessa for any reason, you may request a full refund within 14 calendar days of your original purchase date.
How to request a refund:
- Paddle orders: submit a refund request through the Paddle buyer support site at paddle.net. Paddle, as Merchant of Record, processes all refunds on our behalf.
- Lemon Squeezy orders: use the refund link in your purchase confirmation email or contact Lemon Squeezy support.
We do not process refunds directly; all refunds are issued by the Merchant of Record.
Important limitation of this policy: the Merchant of Record may, at its own discretion and as required by applicable consumer-protection law, issue refunds beyond our 14-day window (for example, Lemon Squeezy reserves the right to issue refunds up to 60 days after purchase). We do not and cannot prevent refunds issued by the payment processor under its own obligations. Nothing in these Terms shall be read as a representation that refunds will be refused after 14 days if the payment processor is required by applicable law or its own policies to issue one.
Refunds are credited to your original payment method. Processing fees charged by the payment processor may be non-refundable and are outside our control.
7. EU/EEA Digital-Content Waiver
If you are located in the European Economic Area (EEA), you have a statutory 14-day right of withdrawal from this purchase under Directive 2011/83/EU, without giving any reason.
By completing your purchase, you expressly request that delivery of the digital content (the Convertessa application and your license token) begins immediately upon payment confirmation, and you acknowledge that you thereby waive your right of withdrawal once the digital content has been delivered or your download has begun.
This waiver does not limit your rights under our 14-day money-back guarantee (Section 6) or any non-waivable consumer rights under the law of your country of residence.
8. Acceptable Use
You may use Convertessa only for lawful purposes in connection with files you own or have the right to process. You must not:
- reverse-engineer, decompile, disassemble, or attempt to derive source code from the Software;
- remove, obscure, or alter any copyright, trademark, or proprietary notices;
- use the Software to process files in violation of applicable copyright, database rights, or other intellectual-property laws;
- share, resell, sublicense, rent, or otherwise transfer your license token or access to the Software to any third party;
- use the Software in any way that violates applicable local, national, or international law.
9. Software Updates and Outbound Connections
Convertessa uses the Sparkle framework to check for and deliver software updates. When the application launches, and approximately once every 24 hours thereafter, Convertessa contacts updates.convertessa.app to check for available updates. This check transmits the following information to the update server:
- current application version;
- macOS version;
- CPU architecture (Apple Silicon / Intel);
- Sparkle framework version.
No personally identifiable information (name, email address, or license token) is transmitted during an update check. Update checks run automatically on launch and approximately once every 24 hours; there is no in-app toggle to disable them.
Updates are delivered at no additional charge.
10. Disclaimer of Warranties
THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SOFTWARE WILL OPERATE WITHOUT INTERRUPTION, ERROR, OR DEFECT, OR THAT ANY DEFECT WILL BE CORRECTED.
Nothing in this section affects any statutory guarantee or right that cannot be excluded or limited under the law applicable to you as a consumer.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
(a) OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SOFTWARE SHALL NOT EXCEED THE PURCHASE PRICE YOU PAID (USD 19.00); AND
(b) IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
12. Termination
Your license continues indefinitely unless terminated.
Termination by us: we may terminate your license immediately upon written notice if you materially breach these Terms (including any violation of Section 8) and, where the breach is capable of remedy, fail to remedy it within 7 days of receiving notice.
Effect of termination: upon termination you must delete all copies of the Software from your devices. Termination for breach does not entitle you to a refund if your 14-day refund window has expired.
Termination does not affect any rights or obligations that have already accrued.
13. Third-Party Engines and Open-Source Software
Convertessa invokes third-party open-source tools to perform file conversions. These tools — including ffmpeg, libvips, pandoc, LibreOffice, Calibre, and others — are not bundled with the Software. They are installed separately on your device (via Homebrew or direct download, at your direction), and Convertessa invokes them using standard operating-system process calls.
Your use of those tools is subject to their respective open-source licenses. Full attribution information, license links, and a description of the shell-out architecture are available at convertessa.app/licensing.
14. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of Georgia (country), without regard to conflict-of-laws principles.
Any dispute arising from or relating to these Terms that cannot be resolved through good-faith negotiation between the parties shall be submitted to the exclusive jurisdiction of the competent courts of Georgia.
For EU/EEA consumers: nothing in these Terms limits your right to bring proceedings before the courts of your country of habitual residence, or to rely on mandatory consumer-protection provisions applicable in your country.
15. Changes to These Terms
We reserve the right to update these Terms. Material changes will be communicated via the Software's built-in update mechanism or by posting a notice at convertessa.app/terms at least 14 days before the changes take effect.
Continued use of the Software after the effective date of any revised Terms constitutes your acceptance of those changes. If you do not accept revised Terms, you may request a refund under Section 6 (provided you are still within the 14-day window) or stop using the Software.
16. Complaints and Support
Response commitment: we aim to respond to all support and complaint enquiries within 5 business days.
If you have a complaint about the Software or these Terms, please contact us in the first instance at support@convertessa.app with a description of the issue. We will investigate and respond in good faith.
If your complaint relates to a billing or payment matter, please also contact the Merchant of Record directly (Paddle or Lemon Squeezy, as applicable — see Section 2).
17. Contact
Individual Entrepreneur DALER AZIMOV
Georgia, Tbilisi, Saburtalo district, Bakhtrioni street, N 22, apartment N75
Email: support@convertessa.app
Phone: +992 88 000 1024